Tag: communications

EU rules UK snoopers charter illegal

The so-called snooper’s charter – the ‘Investigatory Powers Act’ – will face a series of new legal challenges after the EU’s highest court ruled that a government’s “general and indiscriminate retention” of emails is illegal.

Are brands failing digital customers?

Consumers in the UK and France are growing increasingly frustrated by brands that fail to understand them on digital channels. Four fifths are switching suppliers if brands do not correct their mistakes, according to a new report from Eptica.