Category: Blog

Online customer service still lags other channels

Shoppers in need of customer service say they’ll go online to reach out to a company online only as a last resort, according to a study from The Northridge Group. In The State of Customer Service Experience 2015, The Northridge Group found that companies are struggling to meet consumer expectations for a seamless and effortless… Read more »

Facebook ‘buy’ button marks ecommerce push

Facebook has joined forces with Shopify to add a ‘Buy’ button for business owners with a Facebook page. While the initiative is still in beta merchants will have to wait for an invitation.

Alibaba plans to expand

Jack Ma, founder of Chinese online marketplace Alibaba, has said that his plans for expansion should not be seen as a threat to American merchants like eBay and Amazon, according to Rather, he wants merchants in the US to use Alibaba to sell in China.

Whistl pulls the plug on UK deliveries

Whistl had stopped its home deliveries in the United Kingdom. The Dutch-owned business will however continue developing its other activities in the UK, such as downstream access (DSA), door drop media, packets & parcels and logistics.

Apple Pay to come to the UK

Apple Pay will come to the UK in July, Apple confirmed at its Worldwide Developers Conference in San Francisco on 8th June. It will be available at more than 250,000 locations – more than the number of merchants it had in the US for last year’s launch. Participating retailers will include Marks & Spencer, Costa… Read more »

PayPal extends One Touch for the Web to the UK

After the launch of One Touch for Web in the US, PayPal’s payment feature will now expand to the United Kingdom as well as Canada. With One Touch, consumers can pay on the Web with a single click after their first login.

Its a Doddle for DPD shoppers

Doddle will be teaming up with delivery company DPD, when its “Commute and collect” parcel shops join the DPD Pickup network launching on 22nd June.