The Returning Conundrum

23rd September 2021

Returns is an integral part of the customer proposition. For customers it is one of the most important factors when considering a purchase or choice of retailer. For the retailer, providing the right level of service is a ‘hygiene’ factor whilst managing the process internally can both make or destroy the brand’s relationship with its… Read more »

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Apple Pay to come to the UK

9th June 2015

Apple Pay will come to the UK in July, Apple confirmed at its Worldwide Developers Conference in San Francisco on 8th June. It will be available at more than 250,000 locations – more than the number of merchants it had in the US for last year’s launch. Participating retailers will include Marks & Spencer, Costa… Read more »

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PayPal extends One Touch for the Web to the UK

9th June 2015

After the launch of One Touch for Web in the US, PayPal’s payment feature will now expand to the United Kingdom as well as Canada. With One Touch, consumers can pay on the Web with a single click after their first login.

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Its a Doddle for DPD shoppers

6th June 2015

Doddle will be teaming up with delivery company DPD, when its “Commute and collect” parcel shops join the DPD Pickup network launching on 22nd June.

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Digital to drive 1.4 per cent increase in global media consumption

2nd June 2015

Global internet use is set to grow by almost 12 per cent this year, with people spending more than eight hours a day consuming media, according to the latest predictions from ZenithOptimedia.

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Ecommerce returns to healthy growth in April

31st May 2015

April online delivery volumes from UK retailers were up 11 per cent on the same month last year, according to data from the IMRG MetaPack UK Delivery Index.

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Google revamps smartphones with Pay and Buy

29th May 2015

Google is launching Android Pay, a direct rival to Apple Pay, allowing mobile shoppers to buy directly through Near Field Communications), while it also announced integration direct payment on mobile ads on smartphones.

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Battle of the Giants?

28th May 2015

Alibaba is making international markets a key goal, as Amazon reports an upsurge of 300 per cent of sales on its Chinese site.

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Ecommerce Club Working Lunch Manchester: Scalable Trading

21st May 2015

As the technologies and the legal frameworks are increasingly supportive of cross-border trade and international expansion, we took the opportunity in our first Manchester working lunch to explore what constitute the key areas that need to be addressed with regard to the development of an ecommerce platform if you’re going to be prepared for international growth.

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Inaugural Ecommerce Club Interactive

21st May 2015

The 19th May saw the inaugural interactive session at the Ecommerce Club – Taking Control of the Customer Experience for Success in Retail.

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Teradata report shows personalisation failure in UK ecommerce

21st May 2015

The UK’s Top 50 Ecommerce companies are embracing digital technology but failing to make use of the data they collect to individualise communications.

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Delivery experience has greatest impact on UK consumer experience

20th May 2015

Provision of delivery information and the quality of the returns process are the two key areas where online shoppers expect a better experience, according to a new report. The seventh annual IMRG UK Consumer Home Delivery Review 2015, supported by Blackbay, is a survey of 1,300 adult consumers to understand their online fulfilment perceptions and… Read more »

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Is the Google buy button set to transform mobile retail?

18th May 2015

As mobile becomes increasingly important for digital retail, the WSJ reports Google plans to add buy buttons to its search results pages on mobile devices.

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