Starbucks has denied reports that cyber-criminals are using the coffee chain’s mobile payments app to siphon money from its customers.
The announcement follows multiple media reports that intruders have hijacked the accounts of hundreds of the coffee chain’s customers, siphoned off the value stored on the smartphones, and then used the auto-reload function to steal debit and credit card information.
Reports from CNN and others, suggested that criminals are hijacking consumers coffee accounts, draining the stored value of their cards, and then using Starbucks’ auto-reload function to hack associated debit and credit cards.
“Starbucks takes the obligation to protect customers’ information seriously. News reports that the Starbucks mobile app has been hacked are false,” the company said in a statement on Wednesday. It has also said that the problems are likely to have been caused by weak customer passwords.