Top 6 questions customers are asking ecommerce chatbots

How AI and FAQ automation frees up time for agents and helps merchants monetise customer inquiries.

Mobile commerce is becoming more and more popular, and who can blame consumers when they can now browse and shop from the comfort of their couch or compare options while they’re shopping in-store? Customers are now defaulting to their phones when they need information about businesses and their products quick. Problem is, that information is often buried 2+ clicks deep in a navigation menu at the bottom of a brand’s homepage in teeny tiny font.

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