Research and insight from over 4,500 global consumers and 150 ecommerce decision-makers about the innovations shaping the future of the checkout.
Optimising the checkout experience is one of the most crucial parts of the job as a retailer, but with ever-changing customer demands and rising expectations, it can be hard to see which way the wind is blowing. The Pandemic and events of last year have amplified the consumer’s desire for convenience, immediacy, and simplicity. Never before has the consumer expected so much from online businesses.
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