Banks are now discovering that without innovating, they risk losing customers to their competitors. PF examine how to deal with it. Spoiled for choice, retail banking customers no longer value the same solutions they did as little as a decade ago. The rapid growth of technology innovation has ushered in a new era of ease and convenience across every industry, and banks are no exception. Never particularly known for prioritising technology, banks are now discovering that should they fail to innovate, they risk losing customers to a competitor who’s invested in ensuring that their digital products operate at the razor’s edge of technical capability.
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