UK based Rant & Rave, the customer engagement specialists who work with half of the FTSE including Barclays, Sky and easyJet, has developed a customer feedback integration for Amazon Alexa, Amazon’s cloud-based voice service.
John Lewis is investing £4 million to introduce mobile technology in-store, enabling staff to answer customer questions about products and availability on the spot.
Carpetright has set out how it is making the customer experience more convenient across sales channels as it looks to cater for the needs of shoppers who want to research online before visiting a store to see the product for themselves.
Location intelligence platform Near is integrating with Oracle Data Cloud to make Near’s global audience data available through Oracle’s BlueKai Marketplace.
Tesco has outlined its plans to improve its customers’ experience across sales channels, as it reported a rise in sales but a 28 per cent drop in pre-tax profits in its half year results.
DPD has launched a new app, Your DPD, that enables customers to set their own personal delivery preferences in a move that it says gives shoppers “complete control” over their parcel delivery.
The Ecommerce Club’s February 25th Working Lunch London, hosted by ATTRAQT was lucking enough to hear from the creator of the eCommerce MasterPlan, Chloë Thomas, as she took members of the club through how ecommerce is evolving and where today’s brands can find advantages and disadvantages.
Tesco’s UK like-for-like sales fell by 1.3 per cent in the three months to 30 May, according to its latest trading statement.