Criteo has released its UK FMCG Deep Dive – Taking Stock of the Future of Grocery report, exploring the latest e-Retail themes and trends in the UK FMCG marketplace, and providing insights for online and ‘brick’ brands and retailers on key ecommerce tactics and best practices
Reports are increasingly suggesting that consumer expectations of in-store tech are not being met by retailers.
Consumer spending online has dipped year-on-year for the first time in four years as consumer concern rises, against a backdrop of slowing wage growth and rising inflation.
Almost half of UK workers (44 per cent) want AI technology to do all of their job, leaving them to simply manage the AI system, according to new research.
Shoppers from the UK and abroad were more likely to go online to search for British department stores and clothing in the first quarter of 2017, according to the latest data from the BRC-Google Online Retail Monitor.
It’s the success story many startups dream about: Perfectly Basics began selling t-shirts out of the founder’s attic – personally bicycling each order to the post office – and in less than ten years they have grown into a premium international fashion webshop, with a loyal customer base and nearly thirty employees. What is the secret to their success?
The UK is ahead of Germany, France, Spain and Italy in its IoT-enabled customer experience maturity, according to a new study from Genesys.
Research by retail consultants at Zebras Technologies suggests that transactions at manned, stationary POS check-outs have fallen from 71 per cent 52 per cent today and will continue to drop.
Customer experience provided by UK retailers is not improving, leaving consumers increasingly frustrated, according to new research.
Almost two-thirds (62 per cent) of UK marketers say they do not incorporate personalisation into their campaigns, with lacking of insight into the customer journey holding back their ability to create a truly omnichannel experience, according to new research.
In new YouGov research commissioned by Epiphany the search specialist it show that the younger consumers are more willing to share personal data with brands but only if the customer experience is of a high standard.
Almost half of consumers end up liking a brand more after a bad experience – but only if that experience is handled quickly and in the right way, according to new research.