Resource type: Research

Two in five retailers around the world have had a data breach in the last year – and most consider themselves to be vulnerable to such threats in the future, according to a new study.

Amazon is the UK’s most trusted retailer, followed by Tesco, Sainsbury’s, Boots, and M&S, according to new research. The study, from data communications group REaD Group, uncovered an intrinsic link between retailer trust rating and age of loyalty programme.

UK online retail sales were up +9.5 per cent year-on-year (YoY) in June, according to the latest figures from the IMRG Capgemini e-Retail Sales Index. This was the second-lowest June growth rate for the Index since 2001 (only time it has been lower in June was 2014, when it was +9.3 per cent). It was also the first time growth has dipped into single-digit territory since October 2015.

In a survey of 82 to 94-year-olds, SPF Connect, a charity-funded project to bring senior citizens online, discovered that a staggering 66 per cent of their clients had never touched a computer before.

Almost half of UK shoppers plan to exercise new rights over their personal data that will come into force with the General Data Protection Regulation, on May 25 2018, a study suggests.

Payment company Klarna questioned 2,000 UK consumers, in a survey carried out byCensuswide, and found that members of the millennial generation, aged between 16 and 34, were three times more likely to feel excitement while adding items to their online basket, compared to older shoppers. Millennials are also more likely (68 per cent) than shoppers aged 55 and over (24 per cent) to feel anxiety and guilt at the point of payment.

Every day staples such as milk and bread, are now among the most searched for online terms – amassing nearly 1.5million searches with leading UK retailers, according to new research.

The rise of the Internet of Things is having a major impact on the growth of food production, according to new research.

While artificial intelligence is becomes a major new tool for marketers, nearly one in two retailers are missing out on leveraging AI marketing to better understand customer behaviours, according to new research.

The use of personal assistant apps on mobiles is stagnating, partly as people start to use standalone home devices such as Amazon’s Echo, according to new research.

Organisations are encountering digital performance problems once every five days, which means they are losing valuable time engaging with consumers, according to new research. It reveals that individuals across business and IT functions are losing a quarter of their working lives battling to address these problems.

Hypermarkets and supermarkets around the world are losing their share of the global grocery market to online challengers, according to research from Kantar Worldpanel.