Resource type: Research

Retailers are vulnerable to data breach

Two in five retailers around the world have had a data breach in the last year – and most consider themselves to be vulnerable to such threats in the future, according to a new study.

Second-Lowest June Growth for Online Retail Sales since 2001

UK online retail sales were up +9.5 per cent year-on-year (YoY) in June, according to the latest figures from the IMRG Capgemini e-Retail Sales Index. This was the second-lowest June growth rate for the Index since 2001 (only time it has been lower in June was 2014, when it was +9.3 per cent). It was also the first time growth has dipped into single-digit territory since October 2015.

Retailers must develop emotional intelligence to win over new generation of online shoppers

Payment company Klarna questioned 2,000 UK consumers, in a survey carried out byCensuswide, and found that members of the millennial generation, aged between 16 and 34, were three times more likely to feel excitement while adding items to their online basket, compared to older shoppers. Millennials are also more likely (68 per cent) than shoppers aged 55 and over (24 per cent) to feel anxiety and guilt at the point of payment.

Marketers held back by ‘IT complexity’

Organisations are encountering digital performance problems once every five days, which means they are losing valuable time engaging with consumers, according to new research. It reveals that individuals across business and IT functions are losing a quarter of their working lives battling to address these problems.