Resource type: Research

Insight: IoT smart shopping mainstream within 2 years

More than half of UK consumers say they’ll be ready within the next two years for a new age of smart shopping, in which devices connected via the Internet of Things will reorder items as they run low, a new study suggests.

Large retailers are failing to connect off and online experiences

Most large UK retailers are continuing to face difficulty in delivering a consistent omnichannel experience, with almost three-fifths (59 per cent) unable to link in-store sales to online activity and nearly two-fifths (38 per cent) failing to offer consistent pricing across all channels.

Insight: How shopping is moving away from shops

Nearly half of every pound spent online in 2015 was spent with a retailer that had no shops, according to new analysis from the Office for National Statistics (ONS).