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Customer Experience Roundtable

February 15, 2018 @ 2:30 pm - 4:00 pm

Many companies are undergoing a transition from a product-led strategy to a customer-led strategy. As the focus on customer experience (CX) intensifies, marketers must ask what this means in practice. This roundtable discussion will cover a number of topics pertinent to CX, including:

  • Instilling a culture of design, from boardroom to office space
  • Designing your organisation around your customer
  • Mapping the customer journey

Held at Etc Venues, Tenter House, Moorgate, timings for this session are: 

14:15 – 14:30 Registration, Tea/Coffee & Cake/Snacks

14:30 – 16:00 Roundtable discussion (90 mins) facilitated by Econsultancy

Who should attend?

These Roundtable sessions are best suited to those in senior positions with working experience of Customer Experience. We ask that attendees have something to contribute to discussions as well as areas in which they’d like to learn to ensure conversation is beneficial to all. 

We aim to ensure a healthy balance between brand and supply-side participation with subject experts in attendance to deliver an open, productive and rounded conversation for all. Attendance is limited to one participant per organisation. There are strictly no sponsors or journalists present. All roundtables are facilitated by Econsultancy.


February 15, 2018
2:30 pm - 4:00 pm