Category: Report

Ecommerce Club London Working Lunch Report: Replatforming

On 10th May we were lucky enough to be joined by Jamie Merrick from Demandware, who led a discussion about replatforming, why it’s needed, the challenges facing retailers today and the approach to take when architecting a platform specifically for your own company goals.

Online fraud set to double by 2020

A study from Juniper Research suggests that online fraudulent transactions will hit $25.6 billion (£17.6 billion) in 2020, up from $10.7 billion (£7.4 billion) last year. This means that by the end of the decade, $4 in every $1,000 of online payments will be fraudulent. E-retail is likely to account for 65 per cent of fraud, or… Read more »

Retailers slow to adopt multichannel payments

Retailers have been slow to adopt omnichannel payments – and to implement fraud protection at a time when digital transaction fraud is expected to grow quickly, according PCM Research and ACI Worldwide.

Only 61% of customers are satisfied with online retail returns

Almost three quarters (74 per cent) of customers report that they consider the returns promise as part of the retailer selection process, with only 61 per cent satisfied with the service they receive. This underscores the importance of a returns service suitable for a customers needs

Click and collect changing supermarket shopping

Many customers find an increased click & collect service is improving the supermarket offering, with ‘more value’ being the number one are that they need to improve, according to a new customer survey.