On 10th May we were lucky enough to be joined by Jamie Merrick from Demandware, who led a discussion about replatforming, why it’s needed, the challenges facing retailers today and the approach to take when architecting a platform specifically for your own company goals.
A study from Juniper Research suggests that online fraudulent transactions will hit $25.6 billion (£17.6 billion) in 2020, up from $10.7 billion (£7.4 billion) last year. This means that by the end of the decade, $4 in every $1,000 of online payments will be fraudulent. E-retail is likely to account for 65 per cent of fraud, or… Read more »
Retailers have been slow to adopt omnichannel payments – and to implement fraud protection at a time when digital transaction fraud is expected to grow quickly, according PCM Research and ACI Worldwide.
Almost half of all UK e-commerce transactions now take place on mobile.
On Wednesday 20th April we were lucky enough to be joined by David Kohn, Customer & eCommerce Director at Heals, who talked about the challenges that face niche retailers and how they can effectively overcome them.
Almost three quarters (74 per cent) of customers report that they consider the returns promise as part of the retailer selection process, with only 61 per cent satisfied with the service they receive. This underscores the importance of a returns service suitable for a customers needs
The latest figures from the BRC-Google Online Retail Monitor Q1 2016 show total retail search volumes grew 52 per cent in the first quarter of 2016 compared with the same quarter a year ago.
A digital divide is opening up between the 55 per cent of businesses who have adopted digital technologies and processes, and the 45 per cent who are falling behind.
At the Ecommerce Club’s latest Working Lunch London on 22nd March, we were lucky enough to hear from Adrian Moss at Monetate about the next step in personalisation, Customer Experience Marketing.
At the Ecommerce Club Working Lunch Dublin on 10th March we heard from Head of Display Sales and Partnerships at NMPi, Andrew Turner on Making Social Media Work for Your Ecommerce Brand.
The Ecommerce Club’s February 25th Working Lunch London, hosted by ATTRAQT was lucking enough to hear from the creator of the eCommerce MasterPlan, Chloë Thomas, as she took members of the club through how ecommerce is evolving and where today’s brands can find advantages and disadvantages.
Many customers find an increased click & collect service is improving the supermarket offering, with ‘more value’ being the number one are that they need to improve, according to a new customer survey.