Category: Blog

Online sales start making a recovery but retail sales show

Retail sales have fallen for the third month in a row, however online sales have shown a recovery, according to the latest figures from the CBI.  The business organisation took a survey of 93 firms, including 46 retailers, for its latest CBI Distributive Trades Survey and it found that sales volumes fell in the year… Read more »

Netflix rival launched by ITV and BBC

ITV and the BBC have now officially announced Britbox, the joint venture which is a streaming platform designed to help the brands compete with the likes of Netflix and Amazon Prime. The new service will cost £5.99 a month in HD and stream across multiple screens and devices. The platform will show existing BBC and… Read more »

How reviews are changing the fashion industry

Customer reviews have become a core part of the fashion shopping journey. Indeed, they help answer shoppers questions on the quality, fit, and style of individual items, and they give a sense of the level of service of customer can expect from the brand. So to find out how reviews are changing the fashion industry,… Read more »

The Smart Marketers Guide to Finding and Using Customer Insights

The Smart Marketers Guide to Finding and Using Customer Insights How to build relationships with your customers to find out what they care about. From launching new products to building out marketing campaigns, savvy businesses build plans around concrete customer insights. At their core, customer insights meld market research with shopper behaviour and customer sentiment… Read more »

What do Gen Z shoppers want?

Gen Z rank things like style and product quality over ethical concerns like environmental impact, according to new research. In research by UNiDAYS the views of 17,500 verified students and found that in 11 of the 12 industries, ethical considerations did not place in the top three most important considerations. Generation Z is composed of… Read more »

How online retailers are re-writing the consumer story: an interview with Ben Lewis, CEO of River Island

Is AI changing the face of online shopping? Will the introduction of hyperloop technology help solve the distribution needs of the future? Are we close to seeing the ‘Uberfication’ of the checkout process? Dynamic new brands and iconic retailers are transforming how we shop through innovative tech, constantly-evolving media and compelling storytelling. Their key to… Read more »

DIY SOS: Calling DIY to Set-Up Online Shop

DIY consumers are online, but are you speaking their digital language? DIY retailers are facing challenging times as total sales in the industry continue to fall by an astounding 40% year-on-year across the UK. With a fifth of all retail spending taking place online, it’s clear that DIY retailers must enhance their digital strategies to… Read more »

Your Guide to Trustpilot and Online Reviews

How to Make Your Business More Customer-Centric Ratings and Reviews are essential for businesses who wish to create trust and loyalty amongst their target market. Download this guide by TrustPilot to better understand how ratings and reviews help you with: Building trust with potential customers Developing brand reputation Accelerating your digital investment Improving your customer… Read more »

Robert Dyas Partners with customer experience platform Narvar

Robert Dyas has joined in partnership with customer experience platform Narvar that will allow the homeware retailer to improve its customer experience after the buy button by providing consistent and branded communications. Read more at Netimperative