Returns is an integral part of the customer proposition. For customers it is one of the most important factors when considering a purchase or choice of retailer. For the retailer, providing the right level of service is a ‘hygiene’ factor whilst managing the process internally can both make or destroy the brand’s relationship with its… Read more »
The last eighteen months have seen major shifts in the retail market driven by the economy shaking impacts of the pandemic. One of the most significant shifts though has been the role of digital, not just in terms of buying and selling, but also in terms of customer service and management, logistics, supply chain and… Read more »
With a record number of consumers using ecommerce during the pandemic, we look to understand if these new online shoppers are here to stay and the impact delivery has on their future purchasing decisions. Download the report at Loqate here Responding to the Rise (loqate.com)
This year’s holiday season is rapidly approaching and is gearing up for unique challenges as a result of the ongoing pandemic. Elevated levels of both consumer price consciousness and safer shopping and dining expectations will be present during this holiday season. Consumers will be looking for competitive prices, sales and transactional benefits like free shipping… Read more »
For our fifth annual ImageCon we’re bringing together thought leaders across all facets of visual media to discuss what it takes to create and deliver the most engaging visual experiences possible. Under the theme Unleash Your Visual Experiences, this year’s virtual and complimentary event will cover industry trends, tips for future proofing your digital business, advice… Read more »
The last eighteen months have seen major shifts in the retail market driven by the economy shaking impacts of the pandemic. One of the most significant shifts though has been the role of digital, not just in terms of buying and selling, but also in terms of customer service and management, logistics, supply chain and… Read more »
Mandy Watkins, founder and creative director for leading womenswear brand Hush, launched the brand from her kitchen table with a laptop, phone and what she herself describes as ‘a rather naïve optimism’. Fast forward 16 years, and Hush is now one of the country’s leading online fashion retailers, with concessions in 32 John Lewis stores… Read more »
For our fifth annual ImageCon we’re bringing together thought leaders across all facets of visual media to discuss what it takes to create and deliver the most engaging visual experiences possible. Under the theme Unleash Your Visual Experiences, this year’s virtual and complimentary event will cover industry trends, tips for future proofing your digital business, advice… Read more »
WhatsApp has been fined €225m by Ireland’s data watchdog for breaching privacy regulations. It’s the largest fine ever from the Irish Data Protection Commission, and the second-highest under EU GDPR rules. WhatsApp said it doesn’t agree with the decision or the severity of the fine, and plans to appeal. The fine refers to an investigation… Read more »
Instagram have launched ads on the Shop tab globally, which makes it easier for users to discover and shop from new brands. The ads will show as tiles on the Instagram Shop tab home page. When clicking on the ad it will take users to the product details page where they can learn more about the… Read more »
Consumers spent $10.32bn on mobile games in the first half of 2021, according to new global data. Mobile gaming has still continued to gain prominence with growth powered by factors like the pandemic and innovations in the sector. According to data acquired by Finbold, consumers globally spent $10.32 billion on mobile games in the first… Read more »
Two new features for Creators have launched on Pinterest – Product Tagging and Paid Partnership – which will enable Creators to monetize for the very first time, tag their Ideas Pins with shoppable products, and make clear any partnerships with brands on sponsored content. Anyone with a business account can create Idea Pins and tag… Read more »