How to avoid the perils of a poor Click and Collect experience

13th February 2020

A battle plan to help you maximise the return on your Click and Collect program. Up to 75% of consumers who collect an order in-store will buy another item. But only if they have a good experience. Unfortunately, almost 20% of consumers experience problems when ordering online and picking up at the store. How can… Read more »

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Shoe Zone ecommerce thrives while sales and profit fall

12th June 2015

Shoe Zone has seen a fall in its first half sales and profit after the value footwear retailer closed some of its loss-making stores.

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Ted Baker reports online sales up nearly 47 per cent

12th June 2015

Fashion retailer Ted Baker announced interim results with a 24.3 per cent increasing in Group revenue, driven by increased online sales of 46.9 per cent.

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Bonmarche to focus on ecommerce conversion as profits grow

12th June 2015

Bonmarche has announced encouraging annual profit growth, and revealed it is making a number of investments in its ecommerce and digital customer experience offer.

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Online customer service still lags other channels

11th June 2015

Shoppers in need of customer service say they’ll go online to reach out to a company online only as a last resort, according to a study from The Northridge Group. In The State of Customer Service Experience 2015, The Northridge Group found that companies are struggling to meet consumer expectations for a seamless and effortless… Read more »

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Facebook ‘buy’ button marks ecommerce push

11th June 2015

Facebook has joined forces with Shopify to add a ‘Buy’ button for business owners with a Facebook page. While the initiative is still in beta merchants will have to wait for an invitation.

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Alibaba plans to expand

10th June 2015

Jack Ma, founder of Chinese online marketplace Alibaba, has said that his plans for expansion should not be seen as a threat to American merchants like eBay and Amazon, according to Forbes.com. Rather, he wants merchants in the US to use Alibaba to sell in China.

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Global marketplaces to own 39 per cent of etail in 2020

10th June 2015

Global marketplaces such as Amazon, eBay and Alibaba are expected to own almost 40 per cent of the global online retail market within five years, according to a recent study “Rise of the Global Marketplaces“

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Whistl pulls the plug on UK deliveries

10th June 2015

Whistl had stopped its home deliveries in the United Kingdom. The Dutch-owned business will however continue developing its other activities in the UK, such as downstream access (DSA), door drop media, packets & parcels and logistics.

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Sainsbury to focus on multichannel for growth

10th June 2015

Sainsbury’s chief executive Mike Coupe said that the company will continue to invest in online, multichannel and convenience as it looks for future growth.

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Apple Pay to come to the UK

9th June 2015

Apple Pay will come to the UK in July, Apple confirmed at its Worldwide Developers Conference in San Francisco on 8th June. It will be available at more than 250,000 locations – more than the number of merchants it had in the US for last year’s launch. Participating retailers will include Marks & Spencer, Costa… Read more »

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PayPal extends One Touch for the Web to the UK

9th June 2015

After the launch of One Touch for Web in the US, PayPal’s payment feature will now expand to the United Kingdom as well as Canada. With One Touch, consumers can pay on the Web with a single click after their first login.

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Its a Doddle for DPD shoppers

6th June 2015

Doddle will be teaming up with delivery company DPD, when its “Commute and collect” parcel shops join the DPD Pickup network launching on 22nd June.

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