Online customer service still lags other channels

11th June 2015

Shoppers in need of customer service say they’ll go online to reach out to a company online only as a last resort, according to a study from The Northridge Group. In The State of Customer Service Experience 2015, The Northridge Group found that companies are struggling to meet consumer expectations for a seamless and effortless… Read more »

Read more
Facebook ‘buy’ button marks ecommerce push

11th June 2015

Facebook has joined forces with Shopify to add a ‘Buy’ button for business owners with a Facebook page. While the initiative is still in beta merchants will have to wait for an invitation.

Read more
Alibaba plans to expand

10th June 2015

Jack Ma, founder of Chinese online marketplace Alibaba, has said that his plans for expansion should not be seen as a threat to American merchants like eBay and Amazon, according to Forbes.com. Rather, he wants merchants in the US to use Alibaba to sell in China.

Read more
Global marketplaces to own 39 per cent of etail in 2020

10th June 2015

Global marketplaces such as Amazon, eBay and Alibaba are expected to own almost 40 per cent of the global online retail market within five years, according to a recent study “Rise of the Global Marketplaces“

Read more
Whistl pulls the plug on UK deliveries

10th June 2015

Whistl had stopped its home deliveries in the United Kingdom. The Dutch-owned business will however continue developing its other activities in the UK, such as downstream access (DSA), door drop media, packets & parcels and logistics.

Read more
Sainsbury to focus on multichannel for growth

10th June 2015

Sainsbury’s chief executive Mike Coupe said that the company will continue to invest in online, multichannel and convenience as it looks for future growth.

Read more
Apple Pay to come to the UK

9th June 2015

Apple Pay will come to the UK in July, Apple confirmed at its Worldwide Developers Conference in San Francisco on 8th June. It will be available at more than 250,000 locations – more than the number of merchants it had in the US for last year’s launch. Participating retailers will include Marks & Spencer, Costa… Read more »

Read more
PayPal extends One Touch for the Web to the UK

9th June 2015

After the launch of One Touch for Web in the US, PayPal’s payment feature will now expand to the United Kingdom as well as Canada. With One Touch, consumers can pay on the Web with a single click after their first login.

Read more
Its a Doddle for DPD shoppers

6th June 2015

Doddle will be teaming up with delivery company DPD, when its “Commute and collect” parcel shops join the DPD Pickup network launching on 22nd June.

Read more
Digital to drive 1.4 per cent increase in global media consumption

2nd June 2015

Global internet use is set to grow by almost 12 per cent this year, with people spending more than eight hours a day consuming media, according to the latest predictions from ZenithOptimedia.

Read more
Ecommerce returns to healthy growth in April

31st May 2015

April online delivery volumes from UK retailers were up 11 per cent on the same month last year, according to data from the IMRG MetaPack UK Delivery Index.

Read more
Google revamps smartphones with Pay and Buy

29th May 2015

Google is launching Android Pay, a direct rival to Apple Pay, allowing mobile shoppers to buy directly through Near Field Communications), while it also announced integration direct payment on mobile ads on smartphones.

Read more