The Digital Advantage: Next Level Experiences in Home & Garden – Webinar, 11th Oct 2022 at 10am

29th September 2022

In this webinar we will explore: Best practice examples of offline and online experiences in home & garden How AI and analytics can help identify and adapt to seasonal demand trends How to use real-time data to anticipate customer needs and provide a unique experience for every customer Can’t make it to the live event? Sign up… Read more »

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Top 10 tools to optimise basket completion

26th November 2021

Picture this – you’ve nailed driving customers to your site. Your traffic graphs are trending upwards from all the right territories (90% of your traffic is not coming from one IP address in China or India), your ad campaigns are getting a good CTR (click-through-rate), but your conversion rate is stubbornly refusing to follow suit.… Read more »

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Brands Sound Off: How Shoppable Video Will Change the Game for the Post-Pandemic Retail World

26th November 2021

Social commerce combines the persuasive power of social media and e-commerce to deliver immersive shopping experiences. Recent research predicts that, by 2028, the global market size for social commerce will have grown by 28.4% to US$3,370 billion, with China being the current forerunner. Interactive shoppable videos, an important component of social commerce, are those that viewers can click… Read more »

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Why you should really be measuring shopping cart abandonment rates

26th November 2021

We’re all guilty of it, adding countless items to our online shopping basket, getting to checkout and swiftly changing our mind. As a customer, shopping cart abandonment rates aren’t something we probably think about while online shopping, but as a business owner, it’s a lost sale which is incredibly frustrating. The average online cart abandonment… Read more »

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Tell us about your checkout experience and enter the prize draw for an ooni.

26th November 2021

You’ve seen those articles “5 top plugins to optimise your checkout” but they are never based on merchants’ real experiences. Let’s fix that. We’re bringing together real businesses like you to share knowledge of tackling cart abandonment and optimising the checkout journey and learn form experiences of others. We’ll be publishing the findings in early 2022 with an… Read more »

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Today’s trends shaping tomorrow’s tech

8th November 2021

Research and insight from over 4,500 global consumers and 150 ecommerce decision-makers about the innovations shaping the future of the checkout. Optimising the checkout experience is one of the most crucial parts of the job as a retailer, but with ever-changing customer demands and rising expectations, it can be hard to see which way the… Read more »

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Brits Dreaming of a normal Christmas? Festive shopping has started early

8th November 2021

Consumer confidence is returning in the run up to  Christmas, which could prompt people to start shopping sooner and spend more this festive season. According to new research. A quarter of Brits that celebrate Christmas say they will have started thinking about Christmas shopping before the end of August. That’s according to a new report… Read more »

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Brands Sound Off: How Shoppable Video Will Change the Game for the Post-Pandemic Retail World

8th November 2021

Social commerce combines the persuasive power of social media and e-commerce to deliver immersive shopping experiences. Recent research predicts that, by 2028, the global market size for social commerce will have grown by 28.4% to US$3,370 billion, with China being the current forerunner. Interactive shoppable videos, an important component of social commerce, are those that viewers can click… Read more »

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Location data collection firm admits to data privacy breach

29th October 2021

A British firm which sells people’s location data has admitted that some of its information was gained without seeking permission from users. Huq uses location data from apps on people’s phones, and sells it on to clients, which include dozens of English and Scottish city councils, in two cases, its app partners had not asked… Read more »

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Tesco opens checkout-free London store

19th October 2021

Tesco have opened their first checkout-free store in High Holborn in central London. The store will enable customers to shop and pay without scanning a product or using a checkout, using technology from retail tech firm, Trigo. The rollout of the GetGo technology to Tesco Express High Holborn follows a successful trial at Tesco’s colleague… Read more »

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The future of the digital checkout: Today’s trends shaping tomorrow’s tech

7th October 2021

Research from over 4,500 global consumers and 150 eCommerce decision-makers to bring you the latest insight into innovations and trends shaping the future of the digital checkout. Optimising the checkout experience is one of the most crucial parts of the job as a retailer, but with ever-changing customer demands and rising expectations, it can be… Read more »

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Facebook six-hour outage

5th October 2021

Facebook’s founder Mark Zuckerberg has apologised for the “disruption” which was caused after its social media services went down for almost six hours which  impacted more than 3.5bn users worldwide. After an internal technical issue took Facebook, Messenger, Whatsapp and Instagram offline at about 16:00 GMT on Monday, The scramble to bring it back online… Read more »

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The Returning Conundrum

23rd September 2021

Returns is an integral part of the customer proposition. For customers it is one of the most important factors when considering a purchase or choice of retailer. For the retailer, providing the right level of service is a ‘hygiene’ factor whilst managing the process internally can both make or destroy the brand’s relationship with its… Read more »

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