What’s Your 2021 Business Strategy?

22nd October 2020

SmartFreight can be used as an effective tool to plug into your platform for things such as automatic consignment from your shopping cart, as well as seamless invoice reconciliation – just to name a few! We specialise in simplifying the supply chain, especially in the area of integration complemented by our Enterprise level shipping platform.… Read more »

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Webinar: Converting nearby customers with Google’s Business Messages

24th September 2020

Google recently announced the expansion of its Business Messages feature, which gives businesses the ability to connect with nearby customers via Maps and Search.  Our webinar on September 30th with Google’s own Rob Lawson will walk retailers through the powerful benefits of Business Messages, whether you have zero, five, or 500 storefronts. Register here

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Episode 38: Introductory Look at The Shopit Ecommerce Platform

24th September 2020

Re:platform – Ecommerce Replatforming Podcast. Watch Shopit Founder Adam Pritchard discuss covering the core platform, PIM & merchandising, multi-store & international, pricing models and then how the platform differs from some key competitors. Read more at Spotify

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Heyday’s chatbot: Improving CX with conversational AI

23rd September 2020

What an AI-powered chatbot can bring to the conversation about today’s multi-channel customer journey. Everyone who’s shopped online recently has experienced the chatbot pop-up: much like an in-store salesperson, the chatbot opens with a friendly “What can I help you with?” Many customers ignore it and keep browsing, others answer the question – sometimes they… Read more »

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10 Tips to Help your Clients Handle Surging Customer Service Demand

22nd September 2020

Recent data from McKinsey reveals that the equivalent of 10 years’ worth of ecommerce deliveries was completed in just eight weeks in the midst of COVID-19. This accelerating shift to digital shopping channels was also echoed by Shopify’s CEO, Tobi Lütke, who recently stated that, “The future of retail arrived 10 years early.” So, it’s no surprise that for… Read more »

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Webinar – Converting nearby customers with Googles Business messages

10th September 2020

Google recently announced the expansion of its Business Messages feature, which gives businesses the ability to connect with nearby customers via Maps and Search. Join Heyday & Google for a webinar on September 30th with Google’s own Rob Lawson will walk retailers through the powerful benefits of Business Messages, whether you have zero, five, or… Read more »

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SmartFreight / UKWA Webinar

10th September 2020

Reduce the impact of uncertainty by learning how to cost-effectively use technology in your warehouse on a 20min webinar plus Q&A session with UKWA and SmartFreight. This certainly isn’t one to be missed… Thursday 17th September at 11am For more info visit here

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Retailers can adapt to a remote-first world.

10th September 2020

Here, our co-founder and CEO, Steve Desjarlais, reflects on the disruption of consumer shopping habits, the importance of swift adaptation for retailers everywhere, and how he expects the global retail market to change for the long-term — and the better. Read more at Heyday

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The growing importance of sustainability in the online grocery sector

9th September 2020

2019 was the year that sustainability and the environment gripped the minds and consciousness of consumers. While we sought faster delivery options online and took delight in new and experiential shopping experiences in-store, we simultaneously turned our attention to the ever-growing sea of plastic destroying our oceans and the diesel particulates choking our planet. Read… Read more »

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New rules: How brands grow online

8th September 2020

Gemma Spence, OMG Transact’s CEO recently took part in WARC’s new WARCTalks360 series, where expert contributors shared their advice on how to best navigate the shift in eCommerce strategy. Below, we summarise Gemma’s session on how to maximise your digital availability to grow your brand online. The full recording can be downloaded here (until 7th October 2020).… Read more »

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The Rivals of Amazon’s one-star reviews

8th September 2020

Amazon’s marketplace is being abused by independent sellers who are using one-star reviews to harm rivals the BBC has been told, Newsnight spoke to a number of those affected who believe their sales have suffered as a consequence. A consumer rights champion now wants a UK watchdog to investigate further, as part of a probe… Read more »

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Takeaway apps what do they know about your data?

7th September 2020

When ordering food have you ever wondered what personal data is being collected you’re your favourite takeaway online. A new study has analysed privacy policies from the UK’s most popular food apps such as Deliveroo, JustEat and UberEats and more Read the report at Netimperative  

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Rewriting the Playbook for Customer Support: Lessons from Decathlon Singapore

25th August 2020

Head of Customer Engagement at Decathlon Singapore, Camille Ract, shares how she and her team ensure a seamless ecommerce experience for customers. As Head of Customer Engagement at Decathlon Singapore, Camille Ract’s team manages every single channel that fuels customer interactions. Seems like a tall order, right? It is. With emails, calls, web chats, reviews,… Read more »

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