Ecommerce Club Blog

8th November 2021

Research and insight from over 4,500 global consumers and 150 ecommerce decision-makers about the innovations shaping the future of the checkout. Optimising the checkout experience is one of the most crucial parts of the job as a retailer, but with ever-changing customer demands and rising expectations, it can be hard to see which way the… Read more »

8th November 2021

Consumer confidence is returning in the run up to  Christmas, which could prompt people to start shopping sooner and spend more this festive season. According to new research. A quarter of Brits that celebrate Christmas say they will have started thinking about Christmas shopping before the end of August. That’s according to a new report… Read more »

8th November 2021

Social commerce combines the persuasive power of social media and e-commerce to deliver immersive shopping experiences. Recent research predicts that, by 2028, the global market size for social commerce will have grown by 28.4% to US$3,370 billion, with China being the current forerunner. Interactive shoppable videos, an important component of social commerce, are those that viewers can click… Read more »

29th October 2021

A British firm which sells people’s location data has admitted that some of its information was gained without seeking permission from users. Huq uses location data from apps on people’s phones, and sells it on to clients, which include dozens of English and Scottish city councils, in two cases, its app partners had not asked… Read more »

19th October 2021

Tesco have opened their first checkout-free store in High Holborn in central London. The store will enable customers to shop and pay without scanning a product or using a checkout, using technology from retail tech firm, Trigo. The rollout of the GetGo technology to Tesco Express High Holborn follows a successful trial at Tesco’s colleague… Read more »

7th October 2021

Research from over 4,500 global consumers and 150 eCommerce decision-makers to bring you the latest insight into innovations and trends shaping the future of the digital checkout. Optimising the checkout experience is one of the most crucial parts of the job as a retailer, but with ever-changing customer demands and rising expectations, it can be… Read more »

5th October 2021

Facebook’s founder Mark Zuckerberg has apologised for the “disruption” which was caused after its social media services went down for almost six hours which  impacted more than 3.5bn users worldwide. After an internal technical issue took Facebook, Messenger, Whatsapp and Instagram offline at about 16:00 GMT on Monday, The scramble to bring it back online… Read more »

23rd September 2021

Returns is an integral part of the customer proposition. For customers it is one of the most important factors when considering a purchase or choice of retailer. For the retailer, providing the right level of service is a ‘hygiene’ factor whilst managing the process internally can both make or destroy the brand’s relationship with its… Read more »

23rd September 2021

The last eighteen months have seen major shifts in the retail market driven by the economy shaking impacts of the pandemic. One of the most significant shifts though has been the role of digital, not just in terms of buying and selling, but also in terms of customer service and management, logistics, supply chain and… Read more »

23rd September 2021

With a record number of consumers using ecommerce during the pandemic, we look to understand if these new online shoppers are here to stay and the impact delivery has on their future purchasing decisions. Download the report at Loqate here Responding to the Rise (loqate.com)

23rd September 2021

This year’s holiday season is rapidly approaching and is gearing up for unique challenges as a result of the ongoing pandemic. Elevated levels of both consumer price consciousness and safer shopping and dining expectations will be present during this holiday season. Consumers will be looking for competitive prices, sales and transactional benefits like free shipping… Read more »

23rd September 2021

For our fifth annual ImageCon we’re bringing together thought leaders across all facets of visual media to discuss what it takes to create and deliver the most engaging visual experiences possible. Under the theme Unleash Your Visual Experiences, this year’s virtual and complimentary event will cover industry trends, tips for future proofing your digital business, advice… Read more »