The Returning Conundrum

23rd September 2021

Returns is an integral part of the customer proposition. For customers it is one of the most important factors when considering a purchase or choice of retailer. For the retailer, providing the right level of service is a ‘hygiene’ factor whilst managing the process internally can both make or destroy the brand’s relationship with its… Read more »

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How to Turn Customer Service into a Revenue Generator

13th August 2021

Customer service can often be viewed as a reactive measure – a necessary cost to answer customers when they have a problem. But with the right tools and processes in place, it can be an effective way to retain customers and find new customers to drive revenue. In fact, 73% of customers say they stay loyal to… Read more »

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ImageCon 2021

13th August 2021

Unleash Your Visual Experiences – October 19th 2021 For our fifth annual ImageCon we’re bringing together thought leaders across all facets of visual media to discuss what it takes to create and deliver the most engaging visual experiences possible. Under the theme Unleash Your Visual Experiences, this year’s virtual and complimentary event will cover industry trends,… Read more »

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Odeon to accept ticket payment in Bitcoin

10th August 2021

AMC, the US cinema chain that owns Odeon, says it will allow customers to pay for movie tickets and concessions in Bitcoin by the end of the year. Boss Adam Aron said it has been exploring the technology and “how else AMC can participate in this new burgeoning cryptocurrency universe”. The firm, which is the… Read more »

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Brits start festive shopping early

10th August 2021

  With a greater Shopper confidence in the return of the normal traditional Christmas, may prompt people to start shopping sooner and spend more this festive season, according to new research. A quarter (25%) of Brits that celebrate Christmas have said that they will already have started thinking about Christmas shopping before the end of… Read more »

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Brits start festive shopping early

10th August 2021

With a greater Shopper confidence in the return of the normal traditional Christmas, may prompt people to start shopping sooner and spend more this festive season, according to new research. A quarter (25%) of Brits that celebrate Christmas have said that they will already have started thinking about Christmas shopping before the end of August.… Read more »

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Introducing: the next generation of type-ahead address capture

28th July 2021

Here at Loqate, we have one vision: to help every business in the world reach every customer in the world. And we’re making it even easier for our customers to do just that with new features, better data and more advanced search functionality now available to our type-ahead address capture solution. Read more at Loqate… Read more »

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The UK eCommerce Awards 2021 are celebrating websites, software, campaigns and teams (agency or in-house).

28th July 2021

The UK eCommerce Awards are judged by an esteemed panel of industry experts, who work with us to develop categories and judging criteria. The process is a transparent and rigorous two-step process and judges provide feedback on all entries. Entering and winning a UK eCommerce Award provides industry recognition and informed social proof, increases future… Read more »

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How an Ecommerce Quiz can Drive Customer Engagement & Satisfaction

28th July 2021

A quiz may be the missing piece of your marketing strategy. Here’s why: in the day of automation and personalization, a quiz is the differentiating tool that will help ecommerce brands stand out and build lasting customer relationships. Perhaps you’ve seen quizzes in your own shopping experiences– some websites require shoppers to go through a… Read more »

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Guide to Relationship Selling: Best Ways to Boost your Ecommerce Sales

28th July 2021

Relationships are the foundations on which the most successful ecommerce businesses are built. It plays a vital role in increasing customer value, customer retention, and overall customer satisfaction. But despite that, many online stores still base their business model on transactional selling methods, focusing on increasing the number of sales and shortening the sales cycle as… Read more »

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Automating the Ecommerce Buying Journey – Webinar recording

28th July 2021

If you missed last week’s Automating the Ecommerce Buying Journey you can view the webinar recording here    

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lastminute.com Takes a Vacation From Media-Management Headaches With Cloudinary

23rd July 2021

As a 20-year online leader in travel and leisure retail, Europe-based public company lastminute.com along with its 1,200 employees are committed to enriching the lives of vacationers through comprehensive and enticing products and services. Beyond flight deals and tours, it’s the images and videos, whether of that luxury villa in Greece, romantic Parisian street, or exotic stroll… Read more »

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Mobile payments worldwide pass 1 trillion amid pandemic

20th July 2021

Last year, total mobile payment users worldwide (those who had made a purchase at least once in the prior six months) surpassed 1 trillion. The research, from eMarketer, shoes that by 2022, nearly one-third of mobile phone users will use a payment app. The world quickly adapted as the pandemic increased the demand for contactless… Read more »

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