2017 welcomed big developments in artificial intelligence (AI) technology. For example, companies like Pinterest, Google and Bing launched visual search capabilities, Amazon invested heavily in voice-activated systems like Echo and Facebook leveraged AI to detect mental illness. While AI has worked its way into countless sectors bringing changes to our everyday lives, the online retail industry, in particular, has been significantly transformed by the adoption of these new capabilities. The acceptance and growth of AI in e-commerce this year confirms what I believe: that the shopping experience of the future — both online and in-store — will be dominated by AI tech for years to come.
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