2020 Hindsight: Is Your Business Ready for the Black Friday Returns Wave?

It’s been a few years now since the Black Friday retail craze swept its way across the Atlantic to become an annual tradition in the UK. And if you’re running any kind of retail business, you’ll know exactly how hectic the aftermath can get. The Black Friday discounts bring in a huge wave of sales. But just a couple of weeks later, the returns start flooding in – and with the Christmas delivery deadlines painfully close, it’s a mad rush to get those returned items restocked and ready to sell in time for the holidays. This ‘Crimbo Limbo‘ is a logistical nightmare for retailers all over the country, with returns from Black Friday weekend alone racking up an estimated financial impact of £606 million for online retail in 2019.

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