Discover 3 easy ways that you can tackle the volume of returns coming through your online store.
Our second Brand Prix looks into the customer experience of two retail mega-giants. Curious to find out which major brand defeated the other?
What is “Customer Experience” (CX)? Here’s how to construct a timeless approach that makes customers feel valued. Earn their priceless loyalty
Catch the replay of this masterclass exploring how to create engaging Ecommerce experiences at 5 key stages of the customer journey.
Read the case study to learn how skincare brand Kiehl’s increased ecommerce conversion rates
In a matter of weeks now until the May 25th deadline, consumers are seeing a plethora of re-permissioning emails hit their inboxes. Some work (very well), others down right fail.
In this article Ometria’s General Counsel, Julian Palmer, considers what it takes to make sure your re-permissioning campaign (to send future marketing campaigns) works first time.
Uk consumers stay open to the idea of having their social media profiles and photos used and sponsored by brands even with the current misuse of personal data by Facebook.
The new system works once the customer is seated, and has a table number, once they have placed their order through the app
Twenty years ago, ‘same-day delivery’ for an online purchase didn’t exist.
The advent and evolution of social media changed both legacy technologies and the way consumers use them.
A chatbot can do wonders for a company’s retention strategy – only if done right, though. Here are 3 important guidelines to keep in mind. Retention marketing via chat apps can win the day or lose the whole match.