What Amazon is doing with Dash is not cheap, but it is clever because its all about convenience. And the early adopters can help build the cost/benefit model, as a consumer rollout will need to see big changes to the price.
Notonthehighstreet.com has raised an investment round of £21 million, led by Hubert Burda Media.
Joules has appointed a chief customer officer as part of a restructuring of its marketing and ecommerce teams as it looks to grow the business.
Tesco has upped its delivery offer with the introduction of same-day click and collect.
The latest data from IMRG and Capgemini has revealed some evidence that online retailers are focusing more on retaining existing customers than acquiring new ones.
Czech retailer Alza is targeting the UK market through a new website and online marketing campaigns.
Shoppers could soon be able to redeem ultra-personalised coupons directly from their phones thanks to a trial being carried out for McCain Roasts at Asda.
The volume of online retail orders being sent cross-border was at a record high for July, according to the latest data from the IMRG MetaPack UK Delivery Index.
Asda has said it will continue to focus on the customer offer, both online and off, after like-for-like sales fell by 7.5 per cent year on year.
As the consumer experience and levels of engagement change, so does the customer brand interaction. DMA has created an infographic and report exploring what makes brands engaging and customers engaged.
Screwfix posted second quarter sales up by 24.5 per cent, “driven by its leading omnichannel capability.”
Online sales have enjoyed the highest yearly growth rate since November 2014, when the UK’s first Black Friday caused the Index to surge. However much of the increase has been down to heavy discounting.