Pure play ecommerce taking the lead

Pure play ecommerce taking the lead

The latest research from Mintel suggests that by 2020 store-based retailers will account for 48 per cent of all online sales, down from 51 per cent in 2014, as pure play ecommerce takes the lead. Growth in total online sales slowed to 13.2 per cent in 2014 following surprisingly strong growth of 15.3 per cent in 2013. This represents a return to a longer term trend of decelerating growth as the market matures and Mintel says it expects this to continue over the next five years. What’s...
Omnichannel boosts revenues for Pets at Home

Omnichannel boosts revenues for Pets at Home

The multichannel pet food and accessories specialist reported that omnichannel services, such as click and collect, helped to drive like-for-like sales growth of 1.7 per cent in Q1 2016, compared to the same quarter last year.
Retailers missing out on customer data insight

Retailers missing out on customer data insight

Despite a growing understanding that customer insight can have a direct impact on the bottom line, many retailers fail to access what’s available. This is because as few as 1 in 3 retailers have an information manager.