Recent data from McKinsey reveals that the equivalent of 10 years’ worth of ecommerce deliveries was completed in just eight weeks in the midst of COVID-19. This accelerating shift to digital shopping channels was also echoed by Shopify’s CEO, Tobi Lütke, who recently stated that, “The future of retail arrived 10 years early.” So, it’s no surprise that for many merchants, COVID-19 has been synonymous with explosive growth. Customer service demand keeps rising as well. In fact, at Heyday, we’ve seen on average a 300 percent increase in monthly conversations across all our retail and ecommerce clients.
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