The Ecommerce Club

Welcome to the Ecommerce Club

We are a member-led group dedicated to encouraging and supporting retailers in developing ecommerce expertise. Building collaboration through information sharing, market insight, networking and events, we’re bringing the industry together to develop best practice for an omnichannel future.


Our current events

How to do More for Less and Create the Perfect Customer Journey

We have tapped into some insider knowledge of the London food scene to take our ecommerce friends to the Coal Office for our next dinner on Thursday June 15th. The venue combines Tom Dixon’s iconic design with the culinary expertise of Chef Assaf Granit and is our top tip for a Michelin star! Alongside the delicious Middle Eastern dinner largely influenced by Middle Eastern, Mediterranean and Jerusalem tradition we will bring you industry insights from our keynoter speaker Paul McDermott currently leading the digital transformation at Matalan.

The conversation will focus around the true customer journey. The customer journey is continually changing and these days a single customer view is much harder to come by. We all want to give our customers meaningful experiences but this is becoming harder everyday. And to boot we have to do it on tighter budgets!

Over dinner we will chat and discuss the options available to maximise growth, reduce costs and overcome the challenges we experience day to day, in the chase to create a full and seamless journey for our customers.

With great advice and tips from our experts at REPLY SAP CX who can guide you smoothly on your way to transforming your vision and help you to stand out from the crowd?

This event is for senior retailers and ecommerce businesses with a turnover of £50 million or above. Guest places are limited to one per company.

If you are a retailer and don’t receive a direct invitation you can apply for a place by emailing with the event name in the subject line, some details about your company and role there. We will review your email and get back to you shortly afterwards to let you know if your place has been accepted. No partners or suppliers will be admitted, we’re afraid.

Our Partners

Portaltech REPLY, partners with enterprise retailers and manufacturers to accelerate their digital commerce & customer experience ambitions. As a globally recognised leader in CX service solutions, we help solve complexity in solutions and operational cost challenges to help our clients generate sustainable growth while delivering unique customer experiences for their audiences.

SAP is the market leader in enterprise application software, helping companies of all sizes and in all industries run at their best: 77% of the world’s transaction revenue touches an SAP system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into intelligent enterprises.

Ecommerce Club Summer BBQ

We are very excited to be able to announce the date for our annual Ecommerce Club Summer BBQ on the rooftop at the Queen of Hoxton on Tuesday August 15th 2023, 12pm to 4pm, for an afternoon of tasty burgers, drinks, content and a chance for you to network and share ideas and experiences with your retail peers.

We will to line up an expert Industry panel at the BBQ where we will future gaze into what’s next for ecommerce, looking at new retail models, sustainability, current buying behaviours and the impact of the recession on the ecommerce landscape.

Event Details

Date: Tuesday 15th August

Time: 12:00pm – 4:00pm

Venue: Queen of Hoxton Rooftop, 1 Curtain Road, London, EC2A 3JX

Who should attend: Heads of Ecommerce, Ecommerce Managers, CMOs, Digital Marketing Managers, Heads of CRM, Heads of Customer Insight, UX or equivalent

Places at the summer BBQ are FREE for Retailers only, (Chose the FREE option when registering your place at the BBQ)

Vendor Tickets: A limited number of vendor or agency tickets are available to purchase at £150 each, please choose the supplier option as you go through to book. (Chose the PAID TICKET option when registering your place at the BBQ)

For more information on partnering on this event please email

Our Partners:

The Commerce Team Global is a dynamic ecommerce agency focussing on technology integrations and digital transformations. We work with a range of technology partners to be able to offer our clients the most up to date and bespoke solutions for their needs. This tailored approach has seen us as a ‘boutique’ agency excel since inception. We work with a range of brands across the globe including Whistles, Phase Eight and Hobbs who are part of the TFG London Group, Smythson, Unilever, Graham & Brown, Rab, Harvey Nichols as well many others including Vista Outdoor Inc in the USA.

Our client portfolio covers a range of category verticals from household and home improvement goods including everything from wallpaper and garden furniture to fashion and sportswear including bike helmets and water bottles.

Register Here

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