We are a member-led group dedicated to encouraging and supporting retailers in developing ecommerce expertise. Building collaboration through information sharing, market insight, networking and events, we’re bringing the industry together to develop best practice for an omnichannel future.
As retailers compete to deliver the best possible experience for their customers, every part of the customer journey needs to be examined to find ways to surprise and delight. The end of the customer journey, from payments to delivery, is the perfect opportunity to create that exceptional customer experience, but is also one of the hardest parts to control!
In this session, we’ll hear from an expert panel who will help examine this crucial stage of the journey and how it can used as a tool to grow sales and loyalty.
Panel Session Speakers:
Catherine Erdly, Founder, Future of Retail, Future Retail
Davina Lines, Managing Director and Founder, Ecommerce Club
Who should attend: This event is free for retailers, ecommerce brands and consultants who are working with retailers (please state who you have recently worked with) and £35 for vendors in the retail technology or services sector.
Pre-event Networking from 6:00pm over drinks and pizza
Panel session 7.00pm
8th October 2020
SmartFreight® are delighted to share their first ever series of podcasts, featuring a guest speaker on every episode from the industry. Featuring all things shipping, warehousing and eCommerce, the podcasts will provide expert knowledge in a range of fields. They’re even throwing in some regulation changes for good measure! Browse through Episodes 1 & 2… Read more »
6th October 2020
If we look at the evolution of ecommerce, we can see this has been rather limited and at times, could be described as a digitalised version of the traditional mail order catalogue model. Yet, for the first time in over 30 years, this is changing, with several catalysts driving the New Retail revolution, into what’s… Read more »
6th October 2020
Omnicom Media Group (OMG) has launched Transact, a new ecommerce arm that offers end-to-end consultancy and support for clients looking to bolster their presence on digital marketplaces. The platform is designed to help brands pivot their business by improving their digital availability as well as focusing on new retail opportunities and ecommerce channels. Transact will… Read more »