We are a member-led group dedicated to encouraging and supporting retailers in developing ecommerce expertise. Building collaboration through information sharing, market insight, networking and events, we’re bringing the industry together to develop best practice for an omnichannel future.
As retailers compete to deliver the best possible experience for their customers, every part of the customer journey needs to be examined to find ways to surprise and delight. The end of the customer journey, from payments to delivery, is the perfect opportunity to create that exceptional customer experience, but is also one of the hardest parts to control!
In this session, we’ll hear from an expert panel who will help examine this crucial stage of the journey and how it can used as a tool to grow sales and loyalty.
Panel Session Speakers:
Catherine Erdly, Founder, Future of Retail, Future Retail
Davina Lines, Managing Director and Founder, Ecommerce Club
Who should attend: This event is free for retailers, ecommerce brands and consultants who are working with retailers (please state who you have recently worked with) and £35 for vendors in the retail technology or services sector.
Pre-event Networking from 6:00pm over drinks and pizza
Panel session 7.00pm
19th May 2020
BBC has launched an experimental platform called BBC Together which lets people watch the same programme at different locations simultaneously. It works along the same lines as Netflix Party, and the service from Houseparty that enables friends to watch programmes together even if they’re apart. Read more at Mobile Marketing Magazine
18th May 2020
Aldi is teaming up with the courier service Deliveroo to offer grocery home deliveries as the coronavirus crisis heats up demand for online shopping. Read more at The Guardian
18th May 2020
Just Eat has slammed watchdog’s decision to give the go-ahead to Amazon’s £442m investment in Deliveroo during the coronavirus crisis. Read more at City.A.M