The Ecommerce Club

Welcome to the Ecommerce Club

We are a member-led group dedicated to encouraging and supporting retailers in developing ecommerce expertise. Building collaboration through information sharing, market insight, networking and events, we’re bringing the industry together to develop best practice for an omnichannel future.


Our current events

Retail Growth Workshop - Wednesday 23rd June

An hour-long panel discussion looking at growth strategies for FMCG retail businesses.

About this event

 Retail Growth Workshop image

Our expert panel will explore what growth opportunities, Brexit, the pandemic, and the continued digitisation of retail means for FMCG suppliers and brands. It will look at the changing business models, the rise of drop shipping, how companies have pivoted during the pandemic, and what trading strategies you may need in place not only to grow domestically but internationally.


Discussion Points:

  • Common barriers to growth.
  • Who has been doing it well over the past 12months?
  • General shift in market trends over the pandemic.
  • Customer acquisition strategies for growth.
  • Trading strategies & how best to respond to customer demand.
  • Globalising for growth, key considerations
  • What technology do you need on board?
  • Operational consideration
  • The changing retail business models. What does the future look like?

Speaker Bios

  • Andrew is responsible for global expansion within the Stamps family of companies in EMEA and ANZ, overseeing the sales and marketing go to market plans for the ShipStation and ShipEngine products. Andrew has held sales and marketing leadership roles in Europe, North America and Asia over the last 25 years in VC backed, high growth technology companies including Volo and MessageLabs (acquired by Symantec). He began his career at Gartner Group in London working with European technology companies before transferring to Silicon Valley, working with the major US hardware and software vendors.
  • Dan Conboy – Having worked in eCommerce since 1999, Dan is the founder and Managing Director of Statement, one of Europe’s leading Shopify Plus agencies. Dan has worked with leading brands in fashion, health & wellness, FMCG, home and electronics to help them to diversify their retail strategies through direct to consumer initiatives. Statement is part of IDHL, one of the UK’s leading independent digital agency groups, with over 225 digital experts across 7 specialist agencies.
  • Robin H. Smith – With over 25 years of experience in supply chain and data integration, Robin H. Smith is Co-Founder and CEO of VL OMNI, a serverless microservices iPaaS platform that is both elastic and scalable to the demands of scaling ecommerce and multichannel merchants. Robin has a BA from the University of Toronto and an MA in International Relations from Webster University, Vienna, Austria.


Book you place here

Tea Modernising Ecommerce & CX to improve loyalty and drive growth

Join Greenlight Commerce, Attraqt and Big Commerce for an afternoon of socialising over a sparkling afternoon tea, as we chat about Modernising Ecommerce & CX to improve loyalty and drive growth for D2C brands.

Taking place at Gordon Ramsay’s Heddon Street Kitchen on Wednesday July 21th from 3pm till 5pm this will be an exclusive, small and perfectly formed group of 21 senior Ecommerce decision makers at this high end West End restaurant where we have taken the top floor exclusively with its own toilets and a wall of windows to help with air circulation and social distancing even if not required by this stage. We will keep a close eye on the roadmap and ensure we are meeting and exceeding the advice given for business events.

At this informal gathering of great minds we will cover many areas that are key to successfully managing growth, when selling products directly to consumers and bypassing any third-party retailers, wholesalers, or any other middlemen. It’s even more crucial to build a sticky brand by being useful, consistent, timely and creating an emotional appeal that matches the customer expectation.

Customers today are more demanding than ever thanks to technology, it has taken communication to another level with customised messages. Today’s consumers demand special attention and respond better when communication is personalised. Consumer behaviour and trust have shifted from price & product quality to emotional value and relationship building.

Customer engagement and experience is by far one of the most critical steps in gaining your customer’s trust. Because a purchase decision is driven by emotions first then its price and quality. Customer support is key although several Ecommerce websites do not put this as a priority, it remains a very important element in the experience of your customers whether you are meeting them in person or not.

Event details

Date: Thursday 8th July

Time: 3:00PM – 5.00pm Venue: Upstairs at Gordon Ramsay’s, Heddon Street Kitchen, 3-9 Heddon Street London, W1B 4BE3:00PM – 3:30PM – Arrival


3:00PM – 3:30PM – Arrival

3:30PM – 4:30PM – Sparkling Afternoon Tea + Roundtable Discussion

4:30PM – 5:00PM – Networking

Guest Criteria: This event is for heads of ecommerce, digital, omnichannel or similar at retail and D2C brands with over £10 million in revenue.

Register Here


Partner Company Details And Contact Information

Greenlight Commerce is an award-winning digital and eCommerce agency that designs, builds, consults, trains, and implement transformational strategies on eCommerce systems integration and digital marketing initiatives. We work with brands like Raja Workplace, Milk & More, Primark, Furniture Village, and many more. Our objective is to deliver innovative work that achieve dramatic growth and scale for your business.

Contact us:


Attraqt optimizes ecommerce site performance through a set of API-enabled, algorithm-driven, intelligent SaaS services. Ultimately ensuring individualized, and connected micro-experiences that support product discovery from inspiration to purchase, and beyond. The platform is embedded with AI to unify and empower all key customer journey stakeholders, enabling business, data and technical teams to successfully leverage existing ecommerce technology investments. Our AI models perform in real-time whilst allowing clients to integrate their own algorithms. This helps to build and act on true personalization strategies to create differentiated experiences at scale, so our customers can exceed the expectations of today’s shopper, while reaching commercial goals. Attraqt is publicly listed on LSE: AIM and headquartered in London, with offices in Amsterdam, Chicago, Paris, Sofia, Hamburg and Sydney.

Contact us:

Find out more:

BigCommerce (Nasdaq: BIGC) is a leading software-as-a-service (SaaS) ecommerce platform that empowers merchants of all sizes to build, innovate and grow their businesses online. As a leading open SaaS solution, BigCommerce provides merchants sophisticated enterprise-grade functionality, customization and performance with simplicity and ease-of-use. Tens of thousands of B2B and B2C companies across 150 countries and numerous industries use BigCommerce to create beautiful, engaging online stores, including Ben & Jerry’s, Molton Brown, S.C. Johnson, Skullcandy, Sony and Vodafone. Headquartered in Austin, BigCommerce has offices in San Francisco, Sydney and London.

Find out more:

Automating the Ecommerce Buying Journey - Wednesday 14t July

An hour-long professional development webinar, looking at what automation technology, and business processes, you can implement to provide a flawless end-to-end customer experience.

Discussion points:

  • Most common frustrations customers experience with non-automated purchase journeys.
  • Positive buying experience that retains customers?
  • Examples of existing ecommerce businesses that provide a great automated experience.
  • Optimising your ecommerce platform for automation.
  • Digitisation of your retail logistics to ensure there’s a smooth end to end process for the consumer.
  • How to ensure your ecommerce platform integrates to your logistics systems seamlessly.
  • How convenience drives customer retention.
  • Future trends within retail automation to watch out for.


Register Here

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